Your questions, our answers – served fresh

On the outskirts of Ischgl, yet so central that you can see the mountain cable cars. Ski slopes, hiking trails, and the town centre are all within walking distance. You park your car in the underground car park and forget about it until you leave.

The Silvretta A1 cable car is a five-minute walk away (350 metres).

It’s the Salner family – and has been for generations. A place with a rich history, run by people who know what hospitality means, and who are delighted when you have a wonderful time at Salnerhof.

From cosy single rooms to suites with panoramic views: Salnerhof offers various categories, all of which have one thing in common – they guarantee a wonderful night’s sleep.

Of course. Free of charge, throughout the hotel, secure and high-speed.

It accompanies you throughout the day: in the morning, you can look forward to a breakfast buffet that has something for everyone, from homemade jams to egg dishes cooked to order. In the afternoon, there’s a late lunch to top up your energy. And in the evening, the kitchen serves up what it does best: menus that bring the day to a fitting close.

Of course. Let us know your preferences, and the kitchen will whip up something that tastes even better without meat. We also take allergies and food intolerances into account; it’s best to let us know in advance.

The gala dinner takes place regularly and adds a festive touch to your culinary experience. Your seat has been reserved.

Yes. The kitchen also caters for the youngest guests and has its own children’s menu. So that everyone at the table is happy.

First and foremost, a place where stress, hecticness, and tension melt away. The indoor pool with its counter-current system carries you along, the sauna area warms you right through, and the relaxation rooms provide a place to unwind. There’s also a tea and juice bar and some wonderful treatments.

The Tyrolean sweat room for purists. The Laconium for gentle warmth. The salt-brine grotto for clear airways. The floral-scented steam bath for a fragrant, relaxing experience. The Kneipp facility and the crushed-ice fountain for cooling off afterwards.

Yes. The treatments available to our hotel guests at the Salnerhof Spa range from classic massage to holistic pulsing. You can find all our treatments on our treatments page, and it’s best to book either before you arrive or on the spot. 

Yes, with Technogym cardio equipment. If you’ve still got some energy left after a day on the slopes and by the pool.

• Swimming pool and gym: 7:30 a.m. to 8 p.m.
• Sauna and spa area: 3 p.m. to 7:30 p.m.

Amenities include a complimentary bottle of mountain spring water, cosy bathrobes, slippers and sauna towels, a hairdryer, and an in-room safe. 
There’s also a Nespresso coffee machine with two capsules. 

In the ski storage room. Your ski boots are kept warm there, ready for their next outing. Each room has a lockable locker with a ski boot warmer and space to store your skis and helmet.

Yes, right at reception.

Yes. As a guest at Salnerhof, you will benefit from special rates on hire and services from Ischgl Rent. Simply ask for a voucher at reception. 

Yes. Summer guests can collect the card directly at reception – it is your key to the mountain cable cars, hiking buses, and a host of experiences in the Paznaun valley.

In the bike room. Your shoes will dry there, and we’ll wash your cycling kit free of charge.

Yes, right at the hotel. There is a charge, but the advantage is that you don’t have to take a detour.

You can hire Nordic walking poles free of charge. A rucksack is already waiting for you in your room, so all you need to do is pack your excitement.

If you book directly, your parking space in the CCTV-monitored underground car park is included.  On the day of departure, you cannot leave the car in the underground car park after 10 a.m.; please use the Silvretta car park or the Parking Lounge (subject to a charge) instead.

Yes. Charging points are available in the underground car park (for a fee).

You can pay your hotel bill in cash (euros), by debit or credit card (Visa or Mastercard). Payment by cheque is not accepted. Please note that meals not consumed will not be refunded.

To confirm your booking, we ask that you pay a deposit of 40% of the total amount. The transfer should be made to our account at Raiffeisenbank Paznaun, Ischgl branch:
IBAN: AT13 3624 8000 0002 0222 | BIC: RZTIAT 22248
It is also possible to pay the deposit by credit card (VISA or MasterCard). Cheques are not accepted, even for deposits.
Please note that, in the event of a refund of the deposit, any fees incurred will not be covered by the hotel.

Plans change – we understand that. You can find the current cancellation policy here: 

Winter Season

• Free cancellation up to 60 days before arrival (transaction fees for the deposit will be retained).
• up to 30 days before arrival: 40% of the total booking amount.
• 30 to 7 days before arrival: 70% of the total booking amount.
• Less than 7 days before arrival: 90% of the total booking amount.
• In the event of no-show, 100% of the total booking amount will be charged.

Summer Season

• Free cancellation up to 30 days before arrival (transaction fees for the deposit will be retained).
• 30 to 7 days before arrival: 70% of the total booking amount.
• Less than 7 days before arrival: 90% of the total booking amount.
• In the event of no-show, 100% of the total booking amount will be charged.

In general, the Austrian Hotel Contract Conditions (AGBH) shall apply.
The place of jurisdiction is Landeck, Tyrol. The place of performance is the location of the accommodation establishment.
Cancellation requests must be submitted in writing and are only valid once they have been confirmed by us in writing.
Please note that any bank charges or credit card transaction fees incurred when refunding payments will not be borne by the hotel.

For your own peace of mind, we strongly recommend taking out travel cancellation insurance.

Your rooms will be ready for you from 3 p.m. on the day of arrival. On the day of your departure, we would ask you to vacate your room by 10 a.m. to make way for the next guests.

Will you be arriving after 6 p.m.? Please let us know briefly so that we can get everything ready: +43 (0)5444 5272.

For early arrivals, there are five check-in parking spaces available, subject to availability. For late departures, our garage must be cleared by 10 a.m., so unfortunately we cannot offer any parking spaces during this time.

Your four-legged friend is welcome to stay with us on request and in selected room categories. Please get in touch with us – we’ll find the right solution for you. We charge €30.00 per dog per day (please bring your own food). Important: please register your dog before you arrive. If registration takes place on site, the daily rate is €50.00. As the owner, you are liable for any damage caused by the animal. Please note that dogs are not permitted in our restaurants or anywhere in the wellness area. 

If your children are staying in their parents’ room or suite (with two full-paying guests), we apply the following rates per child per day:

Age	Discount
0-1 years	€10.00 per day
2-3 years	€30.00 per day
4-7 years	50% discount on the daily rate
8-11 years	30% discount on the daily rate
12-15 years	25% discount on the daily rate
16 years and over	10% discount on the daily rate