Cancellations and Things to know about your booking

Cancellations, Worth knowing & Terms

  • Cancellation

    For stays from 24.06.2022 to 18.09.2022 the following cancellation rules apply. 
    As a general rule:
    Should a travel warning be in effect for Tyrol due to Covid-19 or closed borders be the case, a FREE CANCELLATION or FREE RE-BOOKING is possible EVERY TIME!!!

    Otherwise the following cancellation conditions apply:

    • up to 7 days before departure free of charge
    • from 7 days before departure 90% of total price
    • Group bookings do not fall under this special regulation - here the following cancellation rules apply 
      -  up to 1 month before departure free of charge
      -  up to 7 days before departure: 70% of the total price
      -  from 7 days before departure: 90% of the total price

    In principle, the Austrian hotel contract conditions are deemed to be agreed. (AGBH 2006)
    The place of jurisdiction is Landeck/Tyrol. The place of performance is the place where the accommodation is located.

    The cancellation declaration must be received by us in writing and confirmed by us in writing. 
    We recommend that you take out travel cancellation insurance for your personal safety! This also applies in the event of COVID-19 illness on arrival.

  • Deposit

    For bookings from 24.09.2022 - 18.09.2022 the following conditions apply.

    No deposit is required. As security, please provide us with your credit card details. We will need your credit card number with expiry date (VISA, MASTERCARD). Cheques are not accepted.

  • Arrival & Departure
    • We kindly request that you vacate the room no later than 10.00 a.m. on the departure day.
    • Please consider when planning your arrival that the room will be ready for you at 3.00 p.m.
    • If you arrive later than 6.00 p.m., we request you to inform us in advance. P: +43 (0)5444 5182


  • Dogs only on request

    There are special dog rooms. Please note that dogs have to be announced when making the reservation. For your pet we charge Euro 25,00/day without food for special cleaning of the rooms.

    Please understand that your pet may not be taken into the dining room and spa facilities.

  • General terms an conditions
  • Internet

    Our hotel offers free Wi-Fi. You will receive a code at the reception for internet access or sending emails (free throughout the hotel).

    No liability is assumed for failures.

  • Kids discount

    The following Salnerhof children's reductions apply for the period from 24.06.2022 - 18.09.2022 in the parents' room or with 2 full-paying guests. 
    Children's discount summer 2022

    • up to 6 years: are invited
    • from 7 to 10 years: 50 % of the daily rate
    • from 11 to 15 years: 30 % of the daily rate
    • from 16 years: 20 % of the daily rate
  • Payment

    The payment of the hotel bill can be made in cash (Euros) or by Maestro card or credit card (VISA or MASTERCARD).

    No refund for not consumed food.

    Unfortunately, we cannot accept cheques. 

  • Reservation

    If there is more than one booking request for a room please understand that we prefer the earlier reservation. We cannot guarantee specific room numbers or floors. Please understand that due to the great numbers of pre-reservations there may be date deviations! 

  • Short-stay surcharge

    For stays of 4 days or less, we will add a 10% short-stay surcharge.

  • Trip cancellation insurance

    We recommend travel cancellation insurance and are happy to arrange this for you. Please note that, in the event of cancellation, cancellation costs can be deducted from the advance payment.

    You can purchase holiday cancellation insurance from our partner, the European Travelinsurance.
    Please show personal responsibility and protect your health as well as the health of those around you.

    Install and activate the current Ski-Ischgl app and help to optimize the "contact tracing". You will always receive the latest information.

    › Link to Europäische Reiseversicherung (European Travelinsurance)


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