Cancellations and Things to know about your booking

Cancellations, Worth knowing & Terms

  • !! NEW Cancellation !!
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    Due to the current situation we have changed our cancellation conditions:

    Basically:
    If a travel warning for Tyrol applies due to Covid-19 or if closed borders are the case, a FREE CANCELLATION is possible AT ANY TIME!

    Otherwise, the following relaxed cancellation conditions apply for the arrivals:

    • till 7 days before arrival – free of charge/no cancellation costs
    • from 6 days before arrival: 90% of the total price
    • Group bookings are not covered by this special arrangement. Valid are the general Terms and Conditions for the Hotel Industry (AGBH 2006)

    The cancellation notice must be received by us in writing and confirmed by us in writing. 

    We recommend that you take out travel cancellation insurance for your personal safety! With European travel cancellation insurance, you are insured against Covid-19 with the following points:

    • because we measured an increased temperature even if a later test result is negative or he / she tested positive for Covid-19 without showing symptoms
    • because he / she has Covid-19 symptoms
    • because a close relative or a person living in the same household falls ill with Covid-19 and an urgent presence is required.
    • because a close relative in the shared household falls ill with Covid-19 and the guest therefore has to go into quarantine.

    >> European travel cancellation insurance

    >> Current Covid19 information about Hotel Salnerhof, Ischgl and the hiking area can be found here.

    The Austrian hotel contract conditions apply.

  • Advance payment
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    For bookings in summer 2021 we ask for a written confirmation of the reservation. No deposit is required.

    For confirmed reservations, we request you submit a payment of 600.00 Euro per double room and 300.00 Euro per single room. You may send your deposit payment by bank transfer to our account: Bank: Raiffeisenbank Paznaun subsidiary Ischgl:

    IBAN: AT13 3624 8000 0002 0222
    BIC: RZTIA T 22248

    Alternatively, we can make the charge directly from your credit card. We will require the number and expiration date (VISA, MASTERCARD). Checks are not accepted.

     

    Cancellation

    Due to the current situation we have changed our cancellation conditions:

    Basically:
    If a travel warning for Tyrol applies due to Covid-19 or if closed borders are the case, a FREE CANCELLATION is possible AT ANY TIME!

    Otherwise, the following relaxed cancellation conditions apply for the arrivals:

    • till 7 days before arrival – free of charge/no cancellation costs
    • from 6 days before arrival: 90% of the total price
    • Group bookings are not covered by this special arrangement. Valid are the general Terms and Conditions for the Hotel Industry (AGBH 2006)

    The cancellation notice must be received by us in writing and confirmed by us in writing. 

    We recommend that you take out travel cancellation insurance for your personal safety! With European travel cancellation insurance, you are insured against Covid-19 with the following points:

    • because we measured an increased temperature even if a later test result is negative or he / she tested positive for Covid-19 without showing symptoms
    • because he / she has Covid-19 symptoms
    • because a close relative or a person living in the same household falls ill with Covid-19 and an urgent presence is required.
    • because a close relative in the shared household falls ill with Covid-19 and the guest therefore has to go into quarantine.

    >> European travel cancellation insurance

    >> Current Covid19 information about Hotel Salnerhof, Ischgl and the ski area can be found here.

    The Austrian hotel contract conditions apply.

  • Arrival & Departure
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    • We kindly request that you vacate the room no later than 10.00 a.m. on the departure day.
    • Please consider when planning your arrival that the room will be ready for you at 3.00 p.m.
    • If you arrive later than 6.00 p.m., we request you to inform us in advance. P: +43 (0)5444 5182

     

  • Dogs only on request
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    For your pet we charge Euro 25,00/day without food for special cleaning of the rooms.

    Please understand that your pet may not be taken into the dining room and spa facilities.

  • General terms an conditions
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  • Internet
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    Our hotel offers free Wi-Fi. You will receive a code at the reception for internet access or sending emails (free throughout the hotel).

    No liability is assumed for failures.

  • Kids discount
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    The following Salnerhof children's reductions apply for the specified period in the winter and summer season in the room of the parents or 2 full-paying guests. 

    Reduction for children winter

    • 0-1 year: €10/day
    • 2-3 years: €30/day
    • 4-7 years: - 50%
    • 8-11 years: - 30%
    • 12-15 years: - 25%
    • from 16 years: - 10%

    Child discount special from 20.03.21

    • 0-1 year: free of charge
    • 2-3 years: €25/day
    • 4-7 years: €50/day
    • 8-11 years: - 50%
    • 12-15 years: - 30%
    • 16 years and older: - 20%

    Reduction for children summer

    • up to 6 years: free
    • from 7 to 10 years: 50%
    • from 11 to 15 years: 30
    • from 16 years: 20
  • Payment
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    The payment of the hotel bill can be made in cash (Euros or Swiss Francs) or by Maestro card or credit card (VISA or MASTERCARD).

    No refund for not consumed food.

    Unfortunately, we cannot accept cheques. 

  • Reservation
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    If there is more than one booking request for a room please understand that we prefer the earlier reservation. We cannot guarantee specific room numbers or floors. Please understand that due to the great numbers of pre-reservations there may be date deviations! 

  • Single occupancy
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     If a double room or a suite is booked for single occupancy: discount of € 20.00 per day.

  • Short-stay surcharge
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    For stays of 4 days or less, we will add a 10% short-stay surcharge.

  • Trip cancellation insurance
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    We recommend travel cancellation insurance and are happy to arrange this for you. Please note that, in the event of cancellation, cancellation costs can be deducted from the advance payment.

    You can purchase holiday cancellation insurance from our partner, the European Travelinsurance.
    Please show personal responsibility and protect your health as well as the health of those around you.

    Install and activate the current Ski-Ischgl app and help to optimize the "contact tracing". You will always receive the latest information.

    › Link to Europäische Reiseversicherung (European Travelinsurance)

     

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