Everything at a glance

Cancellations, Worth knowing & Terms

  • Cancellation

    Our cancellation conditions for summer are:

    • up to 14 days before departure free of charge
    • from 14 days before departure 90% of the total price


    The following cancellation conditions apply for the winter season:

    • up to 60 days before departure: free of charge
    • up to 30 days before departure: 40%.
    • 1 month to 7 days before departure: 70% of the total price
    • 7 days before departure: 90% of the total price

    In principle, the Austrian hotel contract conditions are deemed to be agreed. AGBH
    The place of jurisdiction is Landeck/Tyrol. The place of performance is the place where the accommodation is located.

    The cancellation declaration must be received by us in writing and confirmed by us in writing. We would like to point out that bank charges or transaction fees for credit card remittances are not covered by the hotel.
    We recommend that you take out travel cancellation insurance for your personal safety! 

  • Deposit

    For summer bookings the following conditions apply:

    To secure your booking, we will store your valid credit card details to guarantee your payment.


    Deposit for the winter season:

    For fixed reservations of a room, we ask you to pay 30% of the total amount. Your payment can be made by bank transfer to our account at Raiffeisen Bank Paznaun - Ischgl:

    • IBAN: AT13 3624 8000 0002 0222 BIC: RZTIAT 22248

    Alternatively we can debit the amount from your credit card. We need your credit card number and expiry date (VISA- or MASTERCARD). Unfortunately, we cannot accept cheques.

  • Arrival & Departure
    • We kindly request that you vacate the room no later than 10.00 a.m. on the departure day.
    • Please consider when planning your arrival that the room will be ready for you at 3.00 p.m.
    • If you arrive later than 6.00 p.m., we request you to inform us in advance. P: +43 (0)5444 5272

      !!! Please note that you cannot currently travel via the Silvretta Hochalpenstrasse from the Vorarlberg side!!! 
      Due to a rock fall, the connection from Partennen to Bielerhöhe is closed to public transport.

  • Dogs only on request

    There are special dog rooms. Please note urgently that dogs must already be announced at the time of reservation and that additional costs will apply. 
    Please understand that your pet may not be taken into the dining room and wellness facilities.

  • General terms an conditions
  • Internet

    Our hotel offers free Wi-Fi. You will receive a code at the reception for internet access or sending emails (free throughout the hotel).

    No liability is assumed for failures.

  • Kids discount

    The children's discount applies to two or more full-paying persons in a double room.

    0-3 years         100% on the daily rate 
    4-6 years           50% on the daily rate
    7-10 years         30% on the daily rate
    11-15 years       25% on the daily rate 
    from 16 years    20% on the daily rate 

    The children's discount applies to two or more full-paying persons in a double room.

    0 - 1 years      € 10,- per day
    2 - 3 years      € 30,- per day
    4 - 7 years      50 % of the daily rate
    8 - 11 years    30 % of the daily rate
    12 - 15 years  25 % of the daily rate
    from 16 years 10 % of the daily rate

    We are happy to provide a baby cot on request. 

  • Payment

    The payment of the hotel bill can be made in cash (Euros) or by Maestro card or credit card (VISA or MASTERCARD).

    No refund for not consumed food.

    Unfortunately, we cannot accept cheques. 

  • Reservation

    If there is more than one booking request for a room please understand that we prefer the earlier reservation. We cannot guarantee specific room numbers or floors. Please understand that due to the great numbers of pre-reservations there may be date deviations! 

  • Short-stay surcharge

    In summer we do not charge our guests a short stay surcharge. We look forward to welcoming you!

  • Trip cancellation insurance

    We recommend travel cancellation insurance and are happy to arrange this for you. Please note that, in the event of cancellation, cancellation costs can be deducted from the advance payment.

    You can purchase holiday cancellation insurance from our partner, the European Travelinsurance.
    Please show personal responsibility and protect your health as well as the health of those around you.

    Install and activate the current Ski-Ischgl app and help to optimize the "contact tracing". You will always receive the latest information.

    › Link to Europäische Reiseversicherung (European Travelinsurance)