Everything at a glance

The following cancellation conditions apply:

for the winter season:

• up to 60 days before departure: free of charge
• up to 30 days before departure: 40%.
• 30 days to 7 days before departure: 70% of the total price
• 7 days before departure: 90% of the total price

for the summer season:

• up to 30 days before departure: free of charge
• 30 days to 7 days before departure: 70% of the total price
• 7 days before departure: 90% of the total price

In principle, the Austrian hotel contract conditions are deemed to be agreed. AGBH
The place of jurisdiction is Landeck/Tyrol. The place of performance is the place where the accommodation is located.

The cancellation declaration must be received by us in writing and confirmed by us in writing. We would like to point out that bank charges or transaction fees for credit card remittances are not covered by the hotel.
We recommend that you take out travel cancellation insurance for your personal safety! This also applies in the event of a COVID-19 illness on arrival.

Deposit:

For fixed reservations of a room, we ask you to pay 40% of the total amount. Your payment can be made by bank transfer to our account at Raiffeisen Bank Paznaun - Ischgl:

• IBAN: AT13 3624 8000 0002 0222     BIC: RZTIAT 22248

Alternatively is it possible to make the payment with your credit card (VISA- or MASTERCARD). Unfortunately, we cannot accept cheques.

• We kindly request that you vacate the room no later than 10.00 a.m. on the departure day.
• Please consider when planning your arrival that the room will be ready for you at 3.00 p.m.
• If you arrive later than 6.00 p.m., we request you to inform us in advance. P: +43 (0)5444 5272

Please note: The Silvretta High Alpine Road is not passable in winter - winter closure.

There are special dog rooms. Please note urgently that dogs must already be announced at the time of reservation and that additional costs will apply. 
Please understand that your pet may not be taken into the dining room and wellness facilities.

› Here you find the link to our terms and conditions.

Our hotel offers free Wi-Fi. You will receive a code at the reception for internet access or sending emails (free throughout the hotel).

No liability is assumed for failures.

REDUCTION FOR CHILDREN 
The children's discount applies to two or more full-paying persons in a double room.

Winter
0 - 2 years      € 15,- per day
3 - 4 years      € 20,- per day
5 - 8 years      € 80,- per day
9 - 12 years    55 % of the daily rate
13 - 16 years  35 % of the daily rate
17 - 18 years  17 % of the daily rate
from 19 years 10 % of the daily rate

Summer
0 - 4 years      free
5 - 8 years      50 % of the daily rate
9 - 12 years    30 % of the daily rate
13 - 16 years  25 % of the daily rate
from 16 years 20 % of the daily rate

We are happy to provide a baby cot on request. 

The payment of the hotel bill can be made in cash (Euros) or by Maestro card or credit card (VISA or MASTERCARD).

No refund for not consumed food.

Unfortunately, we cannot accept cheques. 

If there is more than one booking request for a room please understand that we prefer the earlier reservation. We cannot guarantee specific room numbers or floors. Please understand that due to the great numbers of pre-reservations there may be date deviations! 

In winter we charge a short stay supplement. We look forward to welcoming you!

We recommend travel cancellation insurance and are happy to arrange this for you. Please note that, in the event of cancellation, cancellation costs can be deducted from the advance payment.

You can purchase holiday cancellation insurance from our partner, the European Travelinsurance.
Please show personal responsibility and protect your health as well as the health of those around you.

Install and activate the current Ski-Ischgl app and help to optimize the "contact tracing". You will always receive the latest information.

› Link to Europäische Reiseversicherung (European Travelinsurance)