• Please note that you must wear a mouth-nose-protection mask in all closed rooms
• With our cleaning concept of the Hollu company and the associated increased cleaning and disinfection intervals, we take care of our guests and employees
• The modern ventilation system ensures that the public enclosed spaces such as restaurants, hotel bar, relaxation rooms, sauna area etc. are supplied with 100 percent fresh air. The fresh air is cleaned via filters. The exhaust air is discharged directly to the outside without mixing.
• Our employees wear mouth nose protection or face shields
• Our employees are tested weekly for COVID 19 and 
• Plexiglas panes are fitted where necessary
• The minimum distance of 1 m must be maintained in all areas of the Hotel Salnerhof
• Mouth-nose-protection is mandatory for adults and children from 6 years of age in the entire restaurant area. We kindly ask you to wear your own mouth-nose-protection every time you go to the buffet. Mouth-nose-protection is also required for activities outside the hotel (use of the gondola, public transport, taxi rides, shuttle services). We kindly ask our guests to wear the mouth-nose protection where the minimum distance of 1 meter can not be maintained.
• According to the Austrian federal government, there is a mask requirement for everyone in supermarkets, post offices, banks, petrol stations and in the food retail sector (e.g. bakery, butcher, pastry shop).
• Passenger lifts may only be used by single persons or persons belonging to the same household
• We ask you to refrain from “shaking hands/hugs/greeting kisses”

• We kindly ask you to wear a mouth-nose protection on your arrival, as well as the disinfection of your hands. 
• (DISINFECTANT DISPENSER DISTRIBUTET THROUGHOUT THE HOTEL)
• We welcome you from 3.00 p.m. your room is available as usual
• The checkout time remains unchanged at 10.00 a.m. - we kindly ask you to keep to the checkout time & release of the rooms from 10.00 a.m. to ensure the cleaning & disinfection intervals for you
• You will receive an e-mail with a link to the registration form 3 days before arrival – to simplify the check-in we ask you to fill out this online form already at home

• Adults and children from 6 years of age must wear their own mouth-nose-protection in the entire restaurant area
• We ask you and your children to wear their own mouth and nose protection and disinfect their hands on the disinfectant dispensers and / or use the disposable gloves every time you go to the buffet
• Buffets take place in compliance with the hygiene regulations (hand disinfection/gloves) and with the necessary distance
• The Wellness & tea bar are still available
• The daily menu, wine list & bar menu are available in digital form - directly on your own device (QR Code)
• Opening hours will be adjusted if necessary
• We thank you for your understanding that it is not possible to make specific table requests for the minimum distances to be observed
• Hotel bar: The seats directly at the bar are limited

• are open - the restriction provides for a minimum distance of 1m
• there are restrictions due to the distance rules in the area of the person capacities - per sauna. The maximum number of guests per sauna is indicated in front of the sauna cabin
• infusions may not be carried out at present
• opening hours will be adjusted if necessary (longer opening hours)
• all treatments from the SPA menu take place
• all of our therapists wear facial masks
• the fitness area is open - the distance rules and personal restrictions also apply here

• Cleaning with the cleaning concept of the Hollu company by our trained employees
• Please note that only the chambermaid is allowed to be alone in the room during the room cleaning
• We ask you to keep to the checkout time & release of the rooms of 10.00 a.m. to guarantee the cleaning & disinfection intervals for you

Due to the current situation we have changed our cancellation conditions:

Basically:
If a travel warning for Tyrol applies due to Covid-19 or if closed borders are the case, a FREE CANCELLATION is possible AT ANY TIME!

Otherwise, the following relaxed cancellation conditions apply for the arrivals:

• till 7 days before arrival – free of charge/no cancellation costs
• from 6 days before arrival: 90% of the total price
• Group bookings are not covered by this special arrangement. Valid are the general Terms and Conditions for the Hotel Industry (AGBH 2006)

The cancellation notice must be received by us in writing and confirmed by us in writing. 

We recommend that you take out travel cancellation insurance for your personal safety! With European travel cancellation insurance, you are insured against Covid-19 with the following points:

• because we measured an increased temperature even if a later test result is negative or he / she tested positive for Covid-19 without showing symptoms
• because he / she has Covid-19 symptoms
• because a close relative or a person living in the same household falls ill with Covid-19 and an urgent presence is required.
• because a close relative in the shared household falls ill with Covid-19 and the guest therefore has to go into quarantine.

>> European travel cancellation insurance

>> Current Covid19 information about Hotel Salnerhof, Ischgl and the ski area can be found here.

The Austrian hotel contract conditions apply.

On 24.9.20 the prevention concept for winter tourism was presented. This essentially comprises the following points:

in the hotel:

• Keep a minimum distance of 1 meter
• Mouth-nose-protection obligation for employees with customer contact as well as for guests in generally accessible rooms
• Consumption of food and drinks in closed rooms only while sitting 

Cable car: 
For weeks, politics, authorities, health experts, doctors and business representatives have been advising on how tourism, which is so important for Austria and Switzerland, can be safely reactivated. In accordance with and in addition to the currently applicable legal requirements, the decision-makers in Ischgl and Samnaun have also developed a comprehensive package of measures with the aim of ensuring the health and safety of our guests, our employees and the local population.

>> the current specifications

for ski schools:

• minimum distance of 1 meter from people who do not live in the same household
• Mandatory mouth-nose-protection in the customer area of the ski school
• maximum group size of 10 persons
• no change or mixing of groups 
• additional hygiene measures

The most important thing is the personal responsibility of each individual.