Covid-19 Info

"i stay safe" at the Salnerhof!

With "DISTANCE" and personal responsibility a safe place for your personal wellness vacation! Travel #healthily #Respect the rules of conduct and keep #distance. We ask you to take responsibility for yourself and also for others! Respect, your health and responsibility is our concern to you! Personal responsibility means dealing consciously with dangers! ❤️ Thank you for your understanding

Feeling good despite a 1 meter safety distance
  • Distances must be observed!
  • Please use our online check-in before you arrive.
  • Our online concierge provides you with up-to-date information about the hotel, the offers, snow hikes, cross-country skiing, ice skating, curling, skiing, ski boot hiking and various excursion destinations etc. on your smartphone.
  • Nevertheless, you are welcome to drop by the reception anytime - high security standards protect you!
Your guest room
  • Cleaning with the cleaning concept of the Hollu company by our trained employees
  • Please note that only the chambermaid is allowed to be alone in the room during the room cleaning
  • We ask you to keep to the checkout time & release of the rooms of 10.00 a.m. to guarantee the cleaning & disinfection intervals for you
Hollu certificate
Adventure pool, sport, ski room, boot room, wellness & spa
  • Adventure pool and saunas are open (coronaviruses neither survive at high temperatures nor in chlorinated water). Sauna infusions are not allowed,
  • Pay attention to the signposted Covid measures with person restrictions and distances in the adventure pool and sauna area!
  • For the sake of all of our health, we ask you to keep a minimum distance of 1 m from other guests.
  • The minimum distance must also be observed in the saunas.

Legal changes related to COVID-19 reserved.

Hygiene management in the ski area

The Covid-19 compliance and the hygiene measures in the Ischgl / Samnaun ski area
can be found under the following link:

Covid-19 Compilance Skigebiet Ischgl/Samnaun

I stay safe in Salnerhof

Your and our health is our top priority

Dear guests and friends!

As you have probably already heard from the media, we were completely unexpectedly and surprisingly informed by the German Federal Government of a travel warning for Tyrol - you can be sure - we are just as surprised as you are, because especially in our region there is currently no cause for concern. Nevertheless - a travel warning is of course worrying - but it is not a travel ban. We will continue to do everything possible to ensure that our guests can enjoy a safe and wonderful holiday with us at Hotel Salnerhof. As in the last few months, we have not only met but exceeded all regulations and requirements and will continue to do so.

For your safety:

  • With a perfect and sophisticated hygiene concept supported by the company Hollu, we ensure the highest possible safety standard in all areas.
  • The entire Salnerhof team undergoes a weekly Covid 19 test and is only in healthy use.

We are pleased to be able to continue to look after all guests with the usual Salnerhof feeling and send the first winter greetings from Ischgl

Your Family Salner

  • Our hygiene & safety concept & general
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    • Please note that you must wear a mouth-nose-protection mask in all closed rooms
    • With our cleaning concept of the Hollu company and the associated increased cleaning and disinfection intervals, we take care of our guests and employees
    • The modern ventilation system ensures that the public enclosed spaces such as restaurants, hotel bar, relaxation rooms, sauna area etc. are supplied with 100 percent fresh air. The fresh air is cleaned via filters. The exhaust air is discharged directly to the outside without mixing.
    • Our employees wear mouth nose protection or face shields
    • Our employees are tested weekly for COVID 19 and 
    • Plexiglas panes are fitted where necessary
    • The minimum distance of 1 m must be maintained in all areas of the Hotel Salnerhof
    • Mouth-nose-protection is mandatory for adults and children from 6 years of age in the entire restaurant area. We kindly ask you to wear your own mouth-nose-protection every time you go to the buffet. Mouth-nose-protection is also required for activities outside the hotel (use of the gondola, public transport, taxi rides, shuttle services). We kindly ask our guests to wear the mouth-nose protection where the minimum distance of 1 meter can not be maintained.
    • According to the Austrian federal government, there is a mask requirement for everyone in supermarkets, post offices, banks, petrol stations and in the food retail sector (e.g. bakery, butcher, pastry shop).
    • Passenger lifts may only be used by single persons or persons belonging to the same household
    • We ask you to refrain from “shaking hands/hugs/greeting kisses”
  • Arrival & Departure
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    • We kindly ask you to wear a mouth-nose protection on your arrival, as well as the disinfection of your hands. 
    • (DISINFECTANT DISPENSER DISTRIBUTET THROUGHOUT THE HOTEL)
    • We welcome you from 3.00 p.m. your room is available as usual
    • The checkout time remains unchanged at 10.00 a.m. - we kindly ask you to keep to the checkout time & release of the rooms from 10.00 a.m. to ensure the cleaning & disinfection intervals for you
    • You will receive an e-mail with a link to the registration form 3 days before arrival – to simplify the check-in we ask you to fill out this online form already at home
  • Salnerhof culinary delights - from morning to evening
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    • Adults and children from 6 years of age must wear their own mouth-nose-protection in the entire restaurant area
    • We ask you and your children to wear their own mouth and nose protection and disinfect their hands on the disinfectant dispensers and / or use the disposable gloves every time you go to the buffet
    • Buffets take place in compliance with the hygiene regulations (hand disinfection/gloves) and with the necessary distance
    • Late Lunch: from 3.00 p.m. to 5.00 p.m.
    • The Wellness & tea bar are still available
    • The daily menu, wine list & bar menu are available in digital form - directly on your own device (QR Code)
    • Opening hours will be adjusted if necessary
    • We thank you for your understanding that it is not possible to make specific table requests for the minimum distances to be observed
    • Hotel bar: The seats directly at the bar are limited
  • Salnerhof Welless & Spa area
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    • are open - the restriction provides for a minimum distance of 1m
    • there are restrictions due to the distance rules in the area of the person capacities - per sauna. The maximum number of guests per sauna is indicated in front of the sauna cabin
    • infusions may not be carried out at present
    • opening hours will be adjusted if necessary (longer opening hours)
    • all treatments from the SPA menu take place
    • all of our therapists wear facial masks
    • the fitness area is open - the distance rules and personal restrictions also apply here
  • Your guest room
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    • Cleaning with the cleaning concept of the Hollu company by our trained employees
    • Please note that only the chambermaid is allowed to be alone in the room during the room cleaning
    • We ask you to keep to the checkout time & release of the rooms of 10.00 a.m. to guarantee the cleaning & disinfection intervals for you
  • Our cancellation conditions
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    Due to the current situation, we have changed our cancellation conditions:
    EVERYONE who book for the months of November & December from November 26th, 2020 to December 20th, 2020 can cancel FREE of charge up to 5 days before the start of the trip, or rebook at a later date free of charge.

    !! Of course, this also applies to all bookings that have already been made !!

    Basically:
    If a travel warning for Tyrol applies due to Covid-19 or if closed borders are the case, a FREE CANCELLATION is possible AT ANY TIME!

    Otherwise, the following relaxed cancellation conditions apply for the arrivals:

    • up to 1 month before arrival: No cancellation fees
    • 30-15 days before arrival: 50% of the total price
    • 14-8 days before arrival: 70% of the total price
    • 7 days or more before arrival: 90% of the total price
    • Group bookings are not covered by this special arrangement. Valid are the general Terms and Conditions for the Hotel Industry (AGBH 2006)

    For bookings, the offers and cancellation conditions are adapted to the given situation depending on the location and development.

    NOTE:
    We ask for your understanding that there is a processing fee of EURO 25.00 for the cancellation.

    We recommend that you take out travel cancellation insurance for your personal safety! With European travel cancellation insurance, you are insured against Covid-19 with the following points:

    • because we measured an increased temperature even if a later test result is negative or he / she tested positive for Covid-19 without showing symptoms
    • because he / she has Covid-19 symptoms
    • because a close relative or a person living in the same household falls ill with Covid-19 and an urgent presence is required.
    • because a close relative in the shared household falls ill with Covid-19 and the guest therefore has to go into quarantine.

    Stand: 22.10.2020

  • Current measures for winter 2020/21
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    On 24.9.20 the prevention concept for winter tourism was presented. This essentially comprises the following points:

    in the hotel:

    • Keep a minimum distance of 1 meter
    • Mouth-nose-protection obligation for employees with customer contact as well as for guests in generally accessible rooms
    • Consumption of food and drinks in closed rooms only while sitting 

    Apres Ski: - this will not be available this winter

    Cable car: 
    For weeks, politics, authorities, health experts, doctors and business representatives have been advising on how tourism, which is so important for Austria and Switzerland, can be safely reactivated. In accordance with and in addition to the currently applicable legal requirements, the decision-makers in Ischgl and Samnaun have also developed a comprehensive package of measures with the aim of ensuring the health and safety of our guests, our employees and the local population.

    >> the current specifications

    for ski schools:

    • minimum distance of 1 meter from people who do not live in the same household
    • Mandatory mouth-nose-protection in the customer area of the ski school
    • maximum group size of 10 persons
    • no change or mixing of groups 
    • additional hygiene measures

    The most important thing is the personal responsibility of each individual.

We adapt all measures to the official requirements / regulations of the Austrian Federal Government. Please note that short-term changes are possible at any time!
Status: 22.10.2020

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