Cancellations and Things to know about your booking

Cancellations, Worth knowing & Terms

Enjoy pure joie de vivre according to your wishes. With us and his well-being is the focus. Sweet idleness, just for a while - is not that where we all dream? To take care of it, to our most exciting and most likely tasks. And all we do is do it with love. To make it easier for you to get acquainted with our houses, we have compiled the following hotel information for you.

  • !! NEW Cancellation !!
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    Due to the current situation we have changed our cancellation conditions:

    EVERYONE who book for the months of November & December from November 26th, 2020 to December 20th, 2020
    can cancel FREE of charge up to 5 days before the start of the trip, or rebook at a later date free of charge.

    !! Of course, this also applies to all bookings that have already been made !!

    For later bookings, the offers are adapted to the given situation depending on the location and development.

    Basically:
    If a travel warning for Tyrol applies due to Covid-19 or if closed borders are the case, a FREE CANCELLATION is possible AT ANY TIME!

    Otherwise, the following relaxed cancellation conditions apply for the arrivals:

    • up to 1 month before arrival: No cancellation fees
    • 30-15 days before arrival: 50% of the total price
    • 14-8 days before arrival: 70% of the total price
    • 7 days or more before arrival: 90% of the total price
    • Group bookings are not covered by this special arrangement. Valid are the general Terms and Conditions for the Hotel Industry (AGBH 2006)


    NOTE: 
    We ask for your understanding that there is a processing fee of EURO 25.00 for the cancellation.

    We recommend that you take out travel cancellation insurance for your personal safety! With European travel cancellation insurance you are insured against Covid-19 with the following points:

    • because we measured an increased temperature even if a later test result is negative or he / she tested positive for Covid-19 without showing symptoms
    • because he / she has Covid-19 symptoms
    • because a close relative or a person living in the same household falls ill with Covid-19 and an urgent presence is required.
    • because a close relative in the shared household falls ill with Covid-19 and the guest therefore has to go into quarantine.

    >> European travel cancellation insurance

    >> Current Covid19 information about Hotel Salnerhof, Ischgl and the ski area can be found here.

    The Austrian hotel contract conditions apply.

  • Advance payment
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    For confirmed reservations, we request you submit a payment of 600.00 Euro per double room and 300.00 Euro per single room. You may send your deposit payment by bank transfer to our account: Bank: Raiffeisenbank Paznaun subsidiary Ischgl:

    IBAN: AT13 3624 8000 0002 0222
    BIC: RZTIA T 22248

    Alternatively, we can make the charge directly from your credit card. We will require the number and expiration date (VISA, MASTERCARD). Checks are not accepted.

    Relaxed cancellation conditions for the winter season 2020/2021:

    Basically:
    If a travel warning for Tyrol applies due to Covid-19 or if closed borders are the case, a FREE CANCELLATION is possible AT ANY TIME!

    Otherwise, the following relaxed cancellation conditions apply for arrivals from 25th November 2020:

    • up to 1 month before arrival: No cancellation fees
    • 30-15 days before arrival: 50% of the total price
    • 14-8 days before arrival: 70% of the total price
    • 7 days or more before arrival: 90% of the total price
    • Group bookings are not covered by this special arrangement. Valid are the general Terms and Conditions for the Hotel Industry (AGBH 2006)


    NOTE: 
    We ask for your understanding that there is a processing fee of EURO 25.00 for the cancellation.

    We recommend that you take out travel cancellation insurance for your personal safety! With European travel cancellation insurance you are insured against Covid-19 with the following points:

    • because we measured an increased temperature even if a later test result is negative or he / she tested positive for Covid-19 without showing symptoms
    • because he / she has Covid-19 symptoms
    • because a close relative or a person living in the same household falls ill with Covid-19 and an urgent presence is required.
    • because a close relative in the shared household falls ill with Covid-19 and the guest therefore has to go into quarantine.

    >> European travel cancellation insurance

    >> Current Covid19 information about Hotel Salnerhof, Ischgl and the ski area can be found here.

    The Austrian hotel contract conditions apply.

  • Arrival & Departure
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    • We kindly request that you vacate the room no later than 10.00 a.m. on the departure day.
    • Please consider when planning your arrival that the room will be ready for you at 3.00 p.m.
    • If you arrive later than 6.00 p.m., we request you to inform us in advance. P: +43 (0)5444 5182

     

  • Covid-19 Measures
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    We take additional precautions to routine cleaning, such as: placing several additional dispensers of disinfectants in the workplace and in the guest areas. Please use the dispensers of hand disinfectants regularly. We have also placed additional hygiene measures at our buffets and in the restaurant.

    Please show personal responsibility and thereby protect your health as well as the health of your fellow human beings.

    Install and activate the current Ski-Ischgl App and help to optimize "contact tracing". You will always receive up-to-date information.

    >> More Info

  • Dogs only on request
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    For your pet we charge Euro 25,00/day without food for special cleaning of the rooms.

    Please understand that your pet may not be taken into the dining room and spa facilities.

  • General terms an conditions
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  • Internet
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    Our hotel offers free Wi-Fi. You will receive a code at the reception for internet access or sending emails (free throughout the hotel).

    No liability is assumed for failures.

  • Kids discount
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    SALNERHOF Kids Discounts valid for the given period in the winter ans summer season in room with 2 full-paying adults.

    Reduction for children winterReduction for children SpecialSalnerhof children reductions

    in the room of 2 full payers

    0-1 year: € 10/day
    2-3 years: € 30/day
    4-7 years: - 50%
    8-11 years: - 30%
    12-15 years: - 25%
    from 16 years: - 10%

    from 20.03.21 in the room of 2 full payers

    0-1 year: Free of charge
    2-3 years: € 25/day
    4-7 years: € 50/day
    8-11 years: - 50%
    12-15 years: - 30%
    from 16 years: - 20%

    valid for the indicated period in the winter season in the room of 2 full-paying guests
  • Payment
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    The payment of the hotel bill can be made in cash (Euros or Swiss Francs) or by Maestro card or credit card (VISA or MASTERCARD).

    No refund for not consumed food.

    Unfortunately, we cannot accept cheques. 

  • Reservation
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    If there is more than one booking request for a room please understand that we prefer the earlier reservation. We cannot guarantee specific room numbers or floors. Please understand that due to the great numbers of pre-reservations there may be date deviations! 

  • Single occupancy
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     If a double room or a suite is booked for single occupancy: discount of € 20.00 per day.

  • Short-stay surcharge
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    For stays of 4 days or less, we will add a 10% short-stay surcharge.

  • Trip cancellation insurance
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    We recommend travel cancellation insurance and are happy to arrange this for you. Please note that, in the event of cancellation, cancellation costs can be deducted from the advance payment.

    You can purchase holiday cancellation insurance from our partner, the European Travelinsurance.
    Please show personal responsibility and protect your health as well as the health of those around you.

    Install and activate the current Ski-Ischgl app and help to optimize the "contact tracing". You will always receive the latest information.

    › Link to Europäische Reiseversicherung (European Travelinsurance)

     

Many extras for your Vacation

Inclusive services at the Salnerhof

  • Best Price Guarantee
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    The quality of the Salnerhof is worth its price!

    We are convinced of this and our guests confirm this again and again!

    We guarantee you,
    that you will always get the best available price when booking directly at the hotel, through our website, request by e-mail or by phone.

    We guarantee you,
    that the services that your vacation offer contains are absolutely worth their price.

    We guarantee you,
    that you will be served by a highly motivated team and that you will be cooked and culinary spoiled by a creative kitchen.

  • Culinarium in winter
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    • Start your day the healthy way. Our vitality breakfast buffet with gourmet and organic food comes with homemade jams, mountain honey from local beekeepers, tea and juice bar, acid-alkali drinks, yogurt and organic farmhouse butter, organic breads, freshly baked pastries and fresh fruit.
    • In the afternoon between 15:00 and 17:00 there are various delicacies and sweet temptations at the buffet, prepared according to old original recipes from North and South Tyrol.
    • Enjoy culinary dinner delights in the **** superior Salnerhof gourmet world. Choose between a 6-course gourmet or vitality menu. On request, we will gladly prepare vegetarian dishes for guests in accordance with the new health food guidelines.
    • Every day you can choose from a wide range of fresh salads, accompanied by the finest oils and essences of balsamic vinegar
    • Taste our cheese specialties from the buffet, paired with various chutneys to finish. Every day, you can choose from our à-la-carte dessert selection.
    • For kids, we offer a choice of dinner dishes from the kids' menu.
  • Culinarium in summer
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    In the morning:

    • Vital breakfast

    In the afternoon:

    • Various delicacies and sweet temptations

    In the evening:

    • 5-course gourmet or vitality menu
    • Diet or light food possible,
    • Salads and starters
    • Children's menu
  • Amenities in the Salnerhof
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    • We automatically reserve a parking space per room for your car in our video-monitored underground car park.
    • Baby supervision by our reception on request.
    • Our video-monitored ski room has a boot drying facility.
    • Service on request: Car wash (for a fee)
    • As a hotel guest, you will receive top offers in terms of ski rental and ski service.

    Extra in WINTER: 

    • You will receive the ski passes at the reception and save you waiting at the ticket offices of the cable cars.

    Extra in SOMMER: 

    • Silvretta Card (Basic Card or Premium Card).
    • Video monitored room for your bikes.
  • Wellness offer in the Salnerhof
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    • Indoor pool with countercurrent system, massage jets and waterfall
    • Sauna area with Paznauner Schwitzstube, flowers & herbal steam bath, brine inhalation grotto, Laconium "Old Roman rock sauna"
    • Relaxation areas with loungers
    • Kneipp
    • Refreshing Ice Grotto
    • Fitness room with fitness equipment
    • Bathrobe for the duration of the booked stay
    • Herbal and health teas, bottled water, wellness drinks, 
    • For a fee: massages and health baths for self-use

    According to the current status of the current Covid-19 measures. Subject to changes.

  • Zimmer-Inklusives im Salnerhof
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    • Upon arrival, you will find a bottle of mineral water in your room.
    • Healthy sleep: Special mattresses and a generous upholstery menu for a restful night's sleep
    • Free Wi-Fi throughout the hotel allows you to make your necessary correspondence conveniently from the room. No liability is assumed for failures.
    • Cuddly bathrobes and bath slippers are available on loan for you in your room. A hair dryer is also at your disposal.
    • Modern, digital TV system
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