Hotel Information

Salnerhof in Ischgl from A to Z

HygieneLivingGourmetWellnessWinterSummer
  • What do you have to consider in the holiday destination?
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    • Entry into restaurants (including mountain huts and hikers' huts), sports and leisure facilities is subject to a 3G certificate. Children up to the age of 12 do not need proof.
    • Disclosure of contact details = guest registration
    • Easier MNS in everyday shops, public transport, taxis, museums & cable cars

    IMPORTANT:
    People with the 3-G status "tested" or only one vaccination must carry out regular on-site tests on their own responsibility after the expiry of the last day (PCR = 72h, antigen = 48h, self-test with digital solution = 24h). Tests are carried out in the hotel, at the doctor's or in the screening street - information at the reception

  • What do you have to watch out for in the hotel?
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    • There is a legally prescribed prevention concept
    • There is a legally required COVID-19 officer in the house
    • With our Hollu cleaning concept and the associated increased cleaning and disinfection intervals, we take care of our guests and employees
    • Our ventilation systems have been tested and are technically the best!
    • All of our employees are required to provide 3G proof
    • Our employees wear a simple MNS and are also continuously tested for COVID 19
    • Every employee has a daily fever
    • Plexiglass panes are attached where necessary
    • We have set up disinfection facilities everywhere at our public entrances. Take advantage of this - in addition to regular hand washing - gladly
    • Automatic fever measurement when entering the hotel
    • Every guest or every family receives the daily menu in their personal morning mail
    • The wine and drinks menu is available in digital form directly on your mobile phone using a QR code

    WELLNESS & INDOOR POOL / FITNESS STUDIO:

    • Due to the distance rules, there are no restrictions in the area of person capacities in the sauna or indoor pool, but we appeal to your personal responsibility!
    • Sauna infusions are currently not allowed
    • Opening times will be adjusted if necessary

    ACTIVE PROGRAM:

    • Our guided activity programs take place in smaller groups and in compliance with the distance rules (possibly limited number of participants)

    The measures are continuously adapted to the statutory COVID 19 changes!

  • If Covid-19 is suspected
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    • Self-isolation in the room
    • Contact reception or report suspicions
    • No hasty departure
    • Please maintain discretion and do not pass on any information via social media
    • Please keep calm
    • further process is initiated by the reception or the management
    • Together, we will do it!
A
  • Arrival/Check-in
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    Your room is available from 3 p.m. on the day of arrival. If you arrive earlier, please contact our reception.

  • Airport
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    The airport of Innsbruck is located about 160 km and the airport of Zurich about 200 km from the hotel Salnerhof. Our staff at the reception would be happy to inform you about flight connections and will organize the transfer for you via taxi.

  • Afternoon Snack
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    For our hungry skier and friends of the mountains we daily serve a small snack with traditional food from 15:00 till 17:00 o’clock at the hotel bar.

  • ATM (cash machine)
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    You will find an ATM at the Raiffeisenbank (Ischgl and Mathon), at the Volksbank and at the Sparkasse. Cash withdrawals are possible around the clock. Our reception team will be happy to provide you with further locations.

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  • Babysitting
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    Please contact our reception.

  • Bank
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    In the centre of the village you will find the Raiffeisen- and Volksbank as well as one Sparkasse. The general opening times of the banks are from Monday to Friday from 8:00 to 12:00. In the afternoon, the banks have different opening hours - please contact the reception for more information. Saturday, Sunday and holidays closed.

  • Bathrobe
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    The bathrobes are intended for use in the hotel and are available for the duration of your stay. Would you like to take it as souvenir home, so please call our reception.

  • Bar & Terrace
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    The hotel bar and the associated terrace are located on the ground floor and are open daily from 11:00 a.m. to according to the wishes and personal needs of our guests. Our À La Carte Restaurant is open for you from 12:00 noon. Please note the valid COVID rules

  • Bike-Garage
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    Our video-monitored ski or bike cellar is available free of charge for the safe storage of your own mountain bikes and bicycles.

  • Breakfast
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    Start the day with a hearty breakfast from our breakfast buffet in the dining room. Breakfast is served from 7:30 a.m. to 10:30 a.m. in winter and from 7:30 a.m. to 10:00 a.m. in summer. Taking away food for later consumption is not permitted. You are welcome to have your breakfast in your room. Please order your breakfast request by calling 999. We charge EUR 8.00 for room service. Please note the valid COVID rules.

  • Bus & Train Connections
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    The next bus or train station is approx. 30 km from Ischgl in Landeck. Information on various train and bus connections is available from reception. We would be happy to make the relevant reservations for you. Or inform yourself on www.vvt.at

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  • Credit cards
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    We accept EUROCARD, VISA-CARD, Maestro-Card or V-Pay.

  • Customer Regulations
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    A brochure on the customs formalities between Austria and Switzerland is available from the tourist office. Attention: Please have a valid identity card or passport with you so that you can identify yourself in the event of controls!

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  • Dinner
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    Dinner takes place

    • In winter from 6:30 pm to 8:30 pm
    • and in summer from 6:00 p.m. to 8:00 p.m.

    If you do not want to have dinner, we ask you to let the reception know by 10:30 a.m. in the morning at the latest. Otherwise we have to charge the half-board price in full. Observe the valid COVID rules.

  • Departure
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    We ask you to vacate the rooms for the next guests by 10:00 a.m. at the latest, so that the cleaning interval can be adhered to.

  • Doctor
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    There is a doctor's practice in the village.
    Dr. Walser, phone004354445200

    Ordination - winter:

    Monday - Friday from 8:00 a.m. to 11:30 a.m. and 2:30 p.m. to 5:30 p.m.
    on days, sundays and public holidays from 9 a.m. to 11:30 a.m. and 2:30 p.m. to 5:30 p.m.

    Ordination - summer:

    Monday - Friday from 8 a.m. to 11:30 a.m. and 3 p.m. to 5.30 p.m.
    (Wednesday afternoon as posted!)

    Galtür: Telephone 004354438276
    Kappl: Telephone 004354456230
    See: Telephone 004354418239

    Important numbers for emergencies:

    • Police - emergency number: 133
    • Fire department - emergency number: 122
    • Rescue / Red Cross Ischgl - Emergency number: 144
    • Mountain rescue - emergency number: 140
    • Slope rescue: 00435444606600
    • Police: 0043591337142
    • Doctor / pharmacy: 004354445200

    No area code is required for emergency numbers!

  • Dogs
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    Dogs are only allowed on request! We charge € 25.00 per day for your four-legged friend without food, should special cleaning work be required for the room, additional fees will apply. Please understand that your darling may not be taken into the dining room or the wellness facilities.

  • Do not bother
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    If you do not want to be disturbed, please hang the "Do not disturb" sign on the outside of your room door and inform the reception on 999.

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  • E-Mail
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    The e-mail address of our hotel is:
    info@salnerhof.at

    If you expect an e-mail or if you would like to send one, come to the reception.

  • E-Bike
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    Mountain e-bikes (including helmet and lock) are available for rent at the hotel for a fee. Should all bikes be rented out, we will be happy to inform you about local sports shops.

  • Earlier Departure
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    In case you have to leave earlier and have to cancel the remaining booked holidays please contact the reception. Please understand that in such case we will have to charge the full amount of your booked stay.

  • Emergency Numbers
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    • Police emergency call: 133
    • Fire brigade emergency number: 122
    • Rescue/ Red Cross centre Ischgl: 144
    • Mountain rescue emergency call: 140
    • Piste rescue/ piste accidents: +43 5444 606 600
    • Police: +43 59 133 71 42
    • Doctor/ pharmacy Dr Walser: +43 5444 52 00

    Please note emergency numbers do not require an area code!

  • Entrance Fee
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    The Silvretta Card BASIC is included in your room booking free of charge. With this card, you can use one ascent and one descent per day on a railway of your choice (bike transport is not included) as well as free use of public transport between Landeck, Bielerhöhe (toll charge excluded) and Zeinisjoch. With your own car you have to pay a toll fee.

    Silvretta high alpine road toll:

    • Cars up to 9 people € 16.50
    • Motorcycles € 13.50

    If you would like to visit additional attractions then inquire at the reception on telephone number 999 for the current prices. If you are traveling and need current price information, call us at the hotel on +43 5444 52 72. We will be happy to help you.

  • Events
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    Events and more Highlights on our Website: 

F
  • Fax, Copies & Print out
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    In case you want to send a fax or you are in need of photo copies please consult the reception.

  • Fire alarm
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    For your personal safety we suggest to familiarize yourself with the emergency exits related to your room. On all floors and community rooms you will find information boards which specify the particular emergency instructions.

  • Fitness area
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    We offer you full access to our fitness area for free. You will find the Fitness area in the lower floor and can be accessed via the elevator or the stairs. The opening hours are in the times between 07:30 and 20:00 o’clock. Observe the valid COVID rules.

  • Flowers & Bouquets
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    You can order flowers at any time through our reception - please call 999. We would like to inform you that deliveries on Sundays and holidays are not possible.

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  • Garage
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    The entrance to our free underground car park is behind the sun terrace and can be opened with your key card. We kindly ask you to hand in your car key at our reception after your arrival. To leave the garage, please pull the leash in front of the garage door. The door opens and closes automatically behind your vehicle.

  • Gas station
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    BP Gas station Ischgl, Phone number 0043 5444 57 87

    Monday – Saturday: 07:00 till 21:00 o’clock

    Sunday: 08:00 till 20:00 o’clock

  • Guest Card
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    In summer you can get the Silvretta Basic Card at the reception. This summer card is included in your room price. With this card, you can use one ascent and one descent per day on a railway of your choice (bike transport is not included) as well as free use of public transport between Landeck, Bielerhöhe (toll charge excluded) and Zeinisjoch.

    For a surcharge of € 49.00 (for people aged 15 and over) - regardless of the length of stay, you will receive more services in the region:

    • Unlimited use of all open mountain railways in Paznaun and Samnaun - including bike transport
    • Unlimited use of all open mountain railways in the neighboring Montafon
    • Unlimited use of local public transport in the Montafon
    • Toll for the Silvretta Hochalpenstraße (excluding travel)
    • Entry to the indoor and outdoor pools in Ischgl and Galtür as well as the swimming lake in See (solarium, massages, etc. for a surcharge)
    • Entry to the Alpinarium Galtür and Ischgl Cable Car Museum
    • Participation in the children and youth program of the tourism association (selected program items)
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  • Hairdresser
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    We will be happy to receive your reservations for the in-town located hairdressers at the reception which will be organized for you by our staff.

  • Hotel Entrance
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    You can leave and enter the hotel at any time. The hotel door will be locked at about midnight. Please actuate the wall switch to open the door from the inside. With your Hotel Key-Card you can open the front door from the outside.

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  • Internet access
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    All our rooms offer you an internet access. In case you want to use the Internet outside your room you are welcome to use Wireless-LAN. Please attend the reception to obtain a free internet ticket for our hotel guests.

  • Invoice
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    To avoid longer waiting times on the departure day, we ask you to settle your hotel invoice already on the evening before until 22:00 o’clock. On our departure day the reception is open from 08:00 o’clock. You can pay the invoice in cash with MAESTRO-Card, V-Pay, EUROCARD or VISA-CARD.

K
  • Key Card
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    Please carry your Key-Card with you during your entire stay. Please report any loss immediately to the reception. You will receive a new card there. Do not connect your key card to your mobile phone or magnets. This may cause the card to be deactivated.

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  • Laggage Service
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    Someone will be happy to help you with your luggage. To do this, please contact the reception on 999.

  • Laundry
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    You can have your laundry washed or ironed in our hotel. The cost per item of clothing is EUR 3,90 Please inform the reception, who will then forward your request.

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  • Meals
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    Winter:

    • Breakfast: from 07:30 am to 10:30 a.m.
    • Afternoon snack: from 3:00 p.m. to 5:00 p.m.
    • Dinner: from 6:30 pm to 8:30 p.m.

    Summer:

    • Breakfast: from 07:30 am to 10:00 a.m.
    • Afternoon snack: from 3:00 p.m. to 5:00 p.m.
    • Dinner: from 6:00 pm to 8:00 p.m.

    Please note the valid COVID rules

  • Massages
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    From a wide range of options, you can book all-day massages at reception by calling 999. We want you to be able to enjoy all the treatments you want without time pressure and in peace, so we ask you to book in good time. Of course, something can come up while you are on vacation. Please let us know 24 hours in advance, otherwise we will have to invoice you for the treatment. Please note the valid COVID rules.

  • Messages
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    In case you will receive a message same will be placed in the room box at the reception. Also your telephone will have a red light blinking. In such case please call the reception.

  • Minibar
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    At your arrival you will receive a mini-bar order list with the drinks on offer and the prices in your information folder. If you would like drinks, please call our reception on 999 or hand in the mini-bar order list.

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  • Newspaper
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    We will be happy to organize your newspapers or magazines of your choice for the normal selling price.

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  • Pharmacy
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    The pharmacy is a house pharmacy and is located at the doctor Dr. Andreas Walser, a two-minute walk from our house, directly opposite the Silvretta cable car.

  • Phone
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    All telephones in the rooms are direct dial telephones. The corresponding declaration of use can be found next to your phone on a separate card.

  • Post
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    We offer you free service to bring your letters and cards to the post office. You can drop them at the reception desk.

  • Public Transport
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    Bus connections, timetables and information are available at the reception. The bus stop is about 2-3 walking minutes from the Salnerhof, on the main road in both directions.

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  • Reception Desk
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    For all information for the hotel and your stay in the Salnerhof do not hesitate to contact any member of staff or our reception in the hotel lobby. We will handle all your personal wishes with discretion and hope to make your stay in the Salnerhof comfortable and relaxing, as a holiday should be. You can reach us by dialling 999 from 08:00 till 23:00 o’clock.

  • Restaurant à la Carte
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    Our restaurant with its terrace is located on the ground floor and is open for you from 12:00 to 22:00. Please note the valid COVID rules.

  • Room Service
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    For room service we have to charge Euro 8,00.

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  • Safe
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    We offer you a safe in your room which can be used with your key card. For valuables which are not stored in the safe the hotel cannot take responsibility. For stolen valuables stored in accordance with laws of Hotel Insurance there will be compensation up to Euro 3.500,00.

  • Silvretta Card
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    In summer you can get the Silvretta Basic Card at the reception. This summer card is included in your room price. With this card, you can use one ascent and one descent per day on a railway of your choice (bike transport is not included) as well as free use of public transport between Landeck, Bielerhöhe (toll charge excluded) and Zeinisjoch. With your own car you have to pay a toll fee.

    For a surcharge of € 49.00 (for people aged 15 and over) - regardless of the length of stay, you will receive more services in the region:

    • Unlimited use of all open mountain railways in Paznaun and Samnaun - including bike transport
    • Unlimited use of all open mountain railways in the neighboring Montafon
    • Unlimited use of local public transport in the Montafon
    • Toll for the Silvretta Hochalpenstraße (excluding travel)
    • Entry to the indoor and outdoor pools in Ischgl and Galtür as well as the swimming lake in See (solarium, massages, etc. for a surcharge)
    • Entry to the Alpinarium Galtür and Ischgl Cable Car Museum
    • Participation in the children and youth program of the tourism association (selected program items)
  • Ski-Kindergarten
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    For children from 3 to 5 years and is open daily from Sunday to Friday. You can bring your child without prior notice for a half-day in the morning, a half-day in the afternoon or for the full day. More information you get directly in the “Snowsport Academy” with the telephone number 0043 5444 57 52 or at the reception.

  • Skipass
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    You can get your ski pass after ordering at the reception. Your ski pass is loaded onto a contactless data carrier. For the Key-Card we charge EURO 5,00 deposit in CASH, which you get back when you return the Key-Card.

    > Pices

  • Skiroom
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    The video surveillance ski room is in the basement. From there you reach directly the street. Both doors can be opened with your key card. Please note that the ski room is not accessible overnight because of safety reasons. We kindly ask you to consider this in case of an early departure (departure at night) and to stow your equipment in your car the evening before. 

  • Ski school - Schneesport Akademie
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    You can make bookings for your ski instructor or course bookings either directly by calling 0043 5444 52 57 or by calling 999 at the reception desk. For more information on course times and bookings, please contact the reception.

  • Ski rent
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    You have the possibility to rent skies or snowboards for a special rate at Ischgl Rent.

  • Spa & Wellness
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    The spacious spa and wellness area "Land of Smiles" with approx. 400 m² of pampering atmosphere is located in the basement and can be reached via the stairs or the elevator and from the indoor pool with your key card. The wellness area with its 6 vitalizing facilities is open daily from 3:00 p.m. to 7:30 p.m. If the weather is consistently bad, the wellness area will be open earlier according to the notice. 

    Towels are in a bag in your room and there are towels in the shelves in the entrance to the wellness area and in the indoor pool area.
    Please understand that we cannot allow children under 12 years of age to enter the rest and relaxation areas and children under 16 years of age only if accompanied by their parents. Please note the valid COVID rules.

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  • Taxi & Transfer
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    Taxis can be ordered at the reception and by dialling 999.

  • TV
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    All rooms offer cablevision with multilingual channels. For further details please see additional information in this leaflet.

  • Time tables
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    Information about train and bus connections are available at the reception.

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  • Wake-up-calls
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    Please be so kind and order your wake-up call till 22:00 o’clock at the reception.

  • Weather
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    You can find the current weather report daily in our morning post and on the pin board. Of course, you can also check the up-to-date weather report on the WEATHER SIDE. The cable TV also offers a panoramic view of the Ischgl / Samnaun area.

  • Waterpark (Erlebnisbad "Quellgarten")
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    Our "Spring Garden" is open daily from 7:30 am to 8:00 pm and is located in the basement. Counter current system, waterfall and massage jets switch on automatically after a regulated time interval. Children under the age of 16 are only allowed to enter when accompanied by an adult. The towels are in a bag in your room and there are towels in the shelves in the entrance area. Please note the valid COVID rules.

Have a nice stay at Salnerhof **** s

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