Hotel Information

Salnerhof in Ischgl from A to Z

In this folder you will find the most important information from A-Z concerning your holiday in our hotel Salnerhof. If you have any further questions, please do not hesitate to contact our reception.

HygieneLivingGourmetWellnessWinterSummerMorning mailMenu
  • A brief overview for your orientation
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    • Our Hollu hygiene concept and the associated increased cleaning and disinfection intervals contribute to your safety.
    • Physically we ask you to keep at least 1m distance
    • This must be observed in all areas of the hotel
    • In the wellness area, please note our guidelines for the individual saunas.
    • Here, too, the minimum distance of 1 m must be observed.
    • Passenger lifts may only be used alone or in a family group.
    • Fresh air is good for you - please support us by opening your windows in the room more often
    • Mouth and nose protection should be taken with you for activities outside the home (e.g. use of the gondola, public transport, excursions, ...)
    • Buffets take place in compliance with hygiene regulations (hand disinfection, disposable gloves) and with the necessary spacing.
    • You can scan our guest information folder and our drinks and wine menu using a QR code.
    • Please let us know if you feel sick.
  • If Covid-19 is suspected
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    • Self-isolation in the room
    • Contact reception or report suspicions
    • No hasty departure
    • Please maintain discretion and do not pass on any information via social media
    • Please keep calm
    • further process is initiated by the reception or the management
    • Together, we will do it!
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  • Afternoon Snack
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    For our hungry skier and friends of the mountains we daily serve a small snack with traditional food from 15:00 till 17:00 o’clock at the hotel bar.

  • Airport
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    The airport of Innsbruck is located about 160 km and the airport of Zurich about 200 km from the hotel Salnerhof. Our staff at the reception would be happy to inform you about flight connections and will organize the transfer for you via taxi.

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  • Babysitting
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    Please contact our reception.

  • Bank
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    In the centre of the village you will find the Raiffeisen- and Volksbank as well as one Sparkasse. The general opening times of the banks are from Monday to Friday from 8:00 to 12:00. In the afternoon, the banks have different opening hours - please contact the reception for more information. Saturday, Sunday and holidays closed.

  • Bathrobe
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    The bathrobes are intended for use in the hotel and are available for the duration of your stay. Would you like to take it as souvenir home, so please call our reception.

  • Bar & Terrace
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    The hotel bar and our terrace are located on the ground floor and are daily open from 11:00 o’clock according to the wishes and personal needs of our guests. From 12:00 o’clock, our A La Carte restaurant has opened for you.

  • Beauty & Wellness
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    Our spacious Beauty and Wellness area “Land des Lächelns” with about 400 m² is located in the lower floor and is accessible via the stairs or elevator as well as from the indoor swimming pool with your key-card. The wellness area with 6 vitalising facilities is open from 15:00 till 19:30 o’clock every day. In case of maintaining bad weather, you will find the opening information at the notice board or at the reception. You can select from our manifold offers your respective treatment and book it at our reception (via telephone number 999).

    We like you to enjoy your selected treatments without time pressure and therefore we would like to suggest timely bookings. We understand that even during holidays there are changes in your schedule. Please let us know at least 24 hours in advance if you cannot use or have to cancel a booked application, otherwise it will be charged to you. Towels are available at the entrance of the wellness area and indoor swimming pool. We ask for your understanding that in these quiet and relaxing areas children less than 12 years are not permitted and teenagers under 16 years are only permitted when accompanied by their parents.

  • Bicycle
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    You have the possibility to rent bicycles and mountain bikes for a special rate at ISCHGL RENT.

  • Breakfast
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    Start your day with an extensive breakfast from our breakfast buffet in the dining room. In winter, breakfast is served at 07:30 am to 10:30 am, and in summer from 07:30 am to 10:00 am. It is not allowed to take ‘lunch – boxes’ for later consumption. You are also welcome to order your breakfast at the reception desk (dial the number 999) for ‘breakfast service’ in your room. Please make your choice from our breakfast menu. 

    For breakfast service in your room we will charge you Euro 8,00.

  • Bus & Train Connections
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    The next big bus and train connection is about 30 kilometres from Ischgl away. To get current information please dial 999 for reception desk or ask directly at the Austrian Federal Railways with the phone number 05 17 17.

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  • E-Mail
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    The e-mail address of our hotel is:
    info@salnerhof.at

    If you expect an e-mail or if you would like to send one, come to the reception.

  • Earlier Departure
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    In case you have to leave earlier and have to cancel the remaining booked holidays please contact the reception. Please understand that in such case we will have to charge the full amount of your booked stay.

  • Emergency Numbers
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    • Police emergency call: 133
    • Fire brigade emergency number: 122
    • Rescue/ Red Cross centre Ischgl: 144
    • Mountain rescue emergency call: 140
    • Piste rescue/ piste accidents: +43 (0)5444 606 600
    • Police: +43 (0)59 133 71 42
    • Doctor/ pharmacy Dr Walser: +43 (0)5444 52 00

    Please note emergency numbers do not require an area code!

  • Events
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    Events and more Highlights on our Website: 

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  • Fax, Copies & Print out
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    In case you want to send a fax or you are in need of photo copies please consult the reception. For faxes, copies and print outs there is a courtesy charge of EURO 0,25 per page

  • Fire alarm
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    For your personal safety we suggest to familiarize yourself with the emergency exits related to your room. On all floors and community rooms you will find information boards which specify the particular emergency instructions.

  • Fitness area
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    We offer you full access to our fitness area for free. You will find the Fitness area in the lower floor and can be accessed via the elevator or the stairs. The opening hours are in the times between 07:30 and 20:00 o’clock.

  • Flowers & Bouquets
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    You can order flowers at any time through our reception - please call 999. We would like to inform you that deliveries on Sundays and holidays are not possible.

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  • Garage
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    The entrance to our free underground car park is behind the sun terrace and can be opened with your key card. We kindly ask you to hand in your car key at our reception after your arrival. To leave the garage, please pull the leash in front of the garage door. The door opens and closes automatically behind your vehicle.

  • Gas station
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    BP Gas station Ischgl, Phone number 0043 (0) 5444 57 87

    Monday – Saturday: 07:00 till 21:00 o’clock

    Sunday: 08:00 till 20:00 o’clock

  • Guest Card
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    For our guests there is a guest card available with which you qualify on various tourist facilities for rebates. This is obtainable on the reception desk.

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  • Hairdresser
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    We will be happy to receive your reservations for the in-town located hairdressers at the reception which will be organized for you by our staff.

  • Hotel Entrance
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    You can leave and enter the hotel at any time. The hotel door will be locked at about midnight. Please actuate the wall switch to open the door from the inside. With your Hotel Key-Card you can open the front door from the outside.

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  • Internet access
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    All our rooms offer you an internet access. In case you want to use the Internet outside your room you are welcome to use Wireless-LAN. Please attend the reception to obtain a free internet ticket for our hotel guests.

  • Invoice
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    To avoid longer waiting times on the departure day, we ask you to settle your hotel invoice already on the evening before until 22:00 o’clock. On our departure day the reception is open from 08:00 o’clock. You can pay the invoice in cash with MAESTRO-Card, V-Pay, EUROCARD or VISA-CARD.

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  • Key Card
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    Please carry your Key-Card with you during your entire stay. Please report any loss immediately to the reception. You will receive a new card there. Do not connect your key card to your mobile phone or magnets. This may cause the card to be deactivated.

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  • Massages
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    We offer you a big variety of treatments from which you can choose. You can book same by consulting the reception (dial 999). We like you to enjoy your selected treatments without time pressure and therefore we would like to suggest timely bookings. We understand that even during holidays there are changes in your schedule. Please let us know on time as booked treatments which are not cancelled 24 hours prior have to be charged.

  • Messages
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    In case you will receive a message same will be placed in the room box at the reception. Also your telephone will have a red light blinking. In such case please call the reception.

  • Minibar
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    At your arrival you will receive a mini-bar order list with the drinks on offer and the prices in your information folder. If you would like drinks, please call our reception on 999 or hand in the mini-bar order list.

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  • Newspaper
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    We will be happy to organize your newspapers or magazines of your choice for the normal selling price.

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  • Pharmacy
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    The pharmacy is a two-minute walk from our house. Directly opposite the Silvretta cable car. 

  • Phone
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    All telephones in your rooms are ‘direct dial telephones’. Additional information to our telephones is available a few pages further in this information map.

  • Post
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    We offer you free service to bring your letters and cards to the post office. You can drop them at the reception desk.

  • Public Transport
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    Bus connections, timetables and information are available at the reception. The bus stop is about 2-3 walking minutes from the Salnerhof, on the main road in both directions.

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  • Reception Desk
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    For all information for the hotel and your stay in the Salnerhof do not hesitate to contact any member of staff or our reception in the hotel lobby. We will handle all your personal wishes with discretion and hope to make your stay in the Salnerhof comfortable and relaxing, as a holiday should be. You can reach us by dialling 999 from 08:00 till 23:00 o’clock.

  • Restaurant à la Carte
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    Our restaurant with its terrace is located on the ground floor and is open for our guests in the time from 12:00 till 22:00 o’clock.

  • Restaurant times
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    Winter: 

    Breakfast: 07:30 till 10:30 o’clock
    Dinner: 18:30 till 20:30 o’clock 
    Tea time: 15:00 till 17:00 o’clock 
     

    Summer: 

    Breakfast: 07:30 till 10:00 o’clock
    Dinner: 18:00 till 20:00 o’clock
    Tea time: 15.00 till 17:00 o’clock

  • Room Service
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    For room service we have to charge Euro 8,00.

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  • Safe
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    We offer you a safe in your room which can be used with your key card. For valuables which are not stored in the safe the hotel cannot take responsibility. For stolen valuables stored in accordance with laws of Hotel Insurance there will be compensation up to Euro 3.500,00.

  • Ski-Kindergarten
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    For children from 3 to 5 years and is open daily from Sunday to Friday. You can bring your child without prior notice for a half-day in the morning, a half-day in the afternoon or for the full day. More information you get directly in the “Snowsport Academy” with the telephone number 0043 (0) 5444 57 52 or at the reception.

  • Skipass
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    You can get your ski pass after ordering at the reception. Your ski pass is loaded onto a contactless data carrier. For the Key-Card we charge EURO 5,00 deposit in CASH, which you get back when you return the Key-Card.

    > Pices

  • Skiroom
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    The video surveillance ski room is in the basement. From there you reach directly the street. Both doors can be opened with your key card. Please note that the ski room is not accessible overnight because of safety reasons. We kindly ask you to consider this in case of an early departure (departure at night) and to stow your equipment in your car the evening before. 

  • Ski school - Schneesport Akademie
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    You can make bookings for your ski instructor or course bookings either directly by calling 0043 (0) 5444 52 57 or by calling 999 at the reception desk. For more information on course times and bookings, please contact the reception.

  • Ski rent
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    You have the possibility to rent skies or snowboards for a special rate at ISCHGL RENT.

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  • Taxi & Transfer
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    Taxis can be ordered at the reception and by dialling 999.

  • TV
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    All rooms offer cablevision with multilingual channels. For further details please see additional information in this leaflet.

  • Time tables
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    Information about train and bus connections are available at the reception.

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  • Wake-up-calls
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    Please be so kind and order your wake-up call till 22:00 o’clock at the reception.

  • Weather
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    You can get the current weather report from our daily morning post or at the pinboard. Of course you can question the weather report also by phone with the number 0900 91 15 66 08 or on the ORF-tele text page 600 till 620. Moreover, you get a panorama view on television over the area Ischgl/ Samnaun.

  • Waterpark (Erlebnisbad "Quellgarten")
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    Our “Quellgarten” is open daily from 07:30 till 20:00 o’clock and is located on the lower floor. We offer you pools with counter currents, waterfalls, massage nozzles which switch on and off automatically. Children and teenager under the age of 16 years are to be accompanied by adults. Towels are available in the entrance area.

  • Whirl Pool & Hay Bath
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    You can start the whirlpool by using your key card. Please, put your key card into the scheduled slit and choose from the offered bath salts (hay, camomile or lavender bath) by pressing the respective button. The bath is disinfected first, the light switches on and fresh water is coming. Then you can climb in the bathtub. The price is EURO 15,00 for about 20 minutes and will be automatically booked to your room. Please inform the reception after the end of the bath in order to clean the bathtub.

Have a nice stay at Salnerhof **** s

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